Everyone in the hotel business in Edmonton knows that aesthetics are everything when it comes to attracting customers. And whether it’s a small repair job or a huge commercial renovation project, every hotel needs a little work sometimes. The trick is keeping your customers happy while you renovate. Keep reading for some tips to help you maintain a high level of customer satisfaction while work is being done on your hotel.
1. Keep up appearances
Because appearances are so vital to the success of your hotel, you need to maintain a strict standard of cleanliness and order during your commercial renovation project. Just because construction is underway doesn’t mean that your hotel needs to look like a construction site. Section off renovation areas so guests can avoid them and vacuum excess dust regularly.
2. Stay organized
Create detailed plans outlining every step of the project and which rooms will be affected and at what times. You should also be prepared for obstacles and setbacks along the way. Commercial renovation projects don’t always go exactly as planned and it’s easy to lose track of your vision in the face of a setback. Stay organized and be adaptable.
3. Sort your bookings
Book rooms as far from the construction as possible to avoid disturbing your guests. You may want to create a buffer between the site of the project by leaving the surrounding rooms, or even the surrounding floors, unoccupied during the course of the project. This way, you can avoid noise complaints and unhappy guests.
4. Put your guests first
Overseeing the day to day operations of a hotel renovation can be overwhelming. You may feel like you’re being stretched in different directions but it’s important not to lose sight of what’s truly important, your guests. Their comfort and satisfaction should remain your number one priority throughout the commercial renovation process no matter what obstacles you have to face. Inform all hotel staff to be sensitive to any complaints that may arise.
5. Select a reputable contractor
The wrong contractor can quickly turn your dream renovation into a nightmare. Choosing a reputable commercial contractor like Tri-Stad Construction in Edmonton is the most important decision you’ll make during the course of your hotel’s renovations. Tri-Stad Construction has worked on a number of hotel projects and we’re known for delivering top quality results while still completing projects on time and on budget.
We’ve been providing professional commercial renovation services to Edmonton and the surrounding areas for more than 30 years. When you choose Tri-Stad Construction, you choose excellence. Contact us today to learn more.